Support
Need help with Passported, purchases, location discovery, profile reports, or account deletion?
Contact
Email support@passported.app.
Purchases
Subscriptions and in-app purchases are handled by the App Store. You can restore purchases and open subscription management from Profile Settings in the app.
If paid access is missing, check that you are using the same Apple account that made the purchase, open Passported with an internet connection and try Restore Purchases. Do not buy the same product again just to troubleshoot access. Include the product name and app version when contacting support, but never send a password or full payment details.
Missing Charms or an Empty Collection
Check your internet connection, reopen the app and confirm that the area has available Charms. If a city still appears empty, send us the city name, app version and a screenshot without personal information. Guest collections are not a substitute for a linked account; link your account before changing devices.
Location Checks
Allow location access and Precise Location for Passported in iPhone Settings when you want to claim a nearby Charm. Give GPS a moment to settle outdoors. Buildings, poor accuracy and restricted access may prevent a valid claim. Never enter an unsafe or private area to reach a pin; report the location to support instead.
Account Deletion and Subscriptions
Use the account-deletion option in Profile Settings or contact support for help. Deleting your account does not cancel a subscription. Manage subscriptions separately through your Apple account.
Safety
Public profiles can be reported or blocked from the profile screen in the app.